Frequently Asked Questions
What equipment do I need for a telehealth visit? To get the most out of a virtual appointment, patients should have a telephone
line and video access through smartphones, computers, or tablets. At a minimum,
patients will need a telephone line to communicate with health care providers.
However, most people prefer to connect visually, so a stable wifi connection to
stream video during the virtual appointment is also necessary.
How should I prepare for a telehealth visit? Patients can prepare for a virtual visit by making sure that their paperwork is
up-to-date and accurate beforehand. It is also helpful to forward any relevant
health information, prepare questions and concerns, and note symptoms to discuss
during the virtual appointment. For patients that are taking medications, be
sure to have them ready to ensure accuracy and dosage. Prior to the appointment,
check all equipment so that technical difficulties do not delay the visit.
What should I expect at a telehealth appointment? Similar to an in-person appointment, patients can expect the physician to review
their medical charts and history. The physician will also speak with patients to
directly evaluate them. This consultation will involve asking medical questions
and can require requests for prior records and additional lab testing.
How long is a telehealth appointment? Physicians take the necessary time to discuss patients’ symptoms, assess their
situation, and provide a recommended treatment plan. Just like an in-person
visit, the length will vary. However, most appointments take around 15 minutes.
Telehealth visits can improve time efficiency as there is no need to commute or
wait in an office.
Can I get a medication prescription during a telehealth appointment? Yes. Patients can receive an electronic prescription during their virtual
appointment as long as their diagnosis does not require further examination
in-person. Physicians can write prescriptions during the appointment and send
them to a pharmacy for home delivery or local pick-up.